Specialising in Dementia Care, Activity and Reminiscence
Training & Community Projects
Supporting Your Dementia Journey
Reminiscence Learning Limited understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who uses Reminiscence Learning (RL) and (subject to the limited expectations in section 6, below) We do not collect personal data about you unless you contact us (see section 5, below.) Any personal data We do collect will only be used as permitted by law.
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Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed should you opt in to receiving further contact. If you do not accept and agree with this Privacy Policy and do not respond we will delete all your personal data from our records.
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1.Definitions and Interpretation
In this Policy, the following terms shall have the following meanings
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you gave to Us. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Reminiscence Learning Limited, a limited company registered in England under company number 4720977 and registered charity no. 1105488 whose registered address is The Counting House, Tonedale Mill, Wellington, TA21 0AW.
2. What Does This Policy Cover?
This Privacy Policy applies only to Reminiscence Learning. Our web Site may contain
links to other websites. Please note that We have no control over how your data is
collected, stored, or used by other websites and We advise you to check the privacy
policies of any such websites before providing any data to them.
3. Your Rights
3.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
3.1.1 The right to be informed about Our collection and use of personal data;
3.1.2 The right of access to the personal data we hold about you (see section 8);
3.1.3 The right to rectification if any personal data We hold about you is
inaccurate or incomplete (please contact Us using the details in section 9);
3.1.4 The right to be forgotten – i.e the right to ask Us to delete any personal data
We hold about you (We only hold your personal data for a limited time,
as explained in section 6 but if you would like Us to delete it sooner, please
contact Us using the details in section 9);
3.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
3.1.6 The right to object to Us using your personal data for
3.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 9 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to
lodge a complaint with the UK’s supervisory authority, the Information Commissioner’sOffice.
3.3 For further information about your rights, please contact the Information
Commissioner’s Office or your local Citizens Advice Bureau.
4. What Data Do We Collect?
4.1 If you use www.reminiscencelearning.co.uk we may collect your browser type, the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page
response times, length of visits to certain pages, page interaction information, (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page. Online usage information may be linked to a unique identifier but we do not link online usage information to named individuals. In order to collect online usage information, we use cookies and other similar technologies.
4.2 If you send Us an email, submit your information via an online form, or make a transaction or purchase, We will collect your name, your email address, and any other information which you choose to give Us. We will keep a record of your
transaction, including what you purchased and when, any information you provide to us to fulfil the transaction. This may include your name, billing information, telephone number, and delivery address.
4.3 If you attend a community session, training course or event organised by RL. We may request your name, address, post code, telephone number,email address and any information you choose to give us.
5. How Do We Use Your Data?
5.1 To provide you with the best possible customer experience we may ask you to submit personal information such as your name, postcode, email address and phone number. Providing this personal information helps us to provide you with
a better experience e.g. keeping you up to date with training, community sessions and events. Any personal data will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
5.2 If you contact Us and We obtain your personal details from your email, submission of an online form or a transaction or purchase, We may use them as follows:
5.2.1 To reply to your email
5.2.2 To contact you regarding the training, community session or event you are affiliated with via telephone, direct email or post.
5.2.3 To contact you regarding your transaction or purchase.
5.2.3.1 If you order RL goods, products or services for another person,
We may ask you for their personal information and We will use
this to provide the services you have ordered. Please ensure
that you have their permission before providing this
information.
5.2.3.2 We retain records of all of Our financial transactions with you in order to comply with its legal obligations to maintain adequate accounting records. We may use (and disclose) the information. We hold about you in order to comply with any investigative demand, court order, or a request for cooperation from a law enforcement or other government agency.
5.3 We will continue to hold your data for the time periods stated below. If any information falls into more than one category then the longer storage period will apply.
5.3.1 For information gathered from online form submissions or direct emails, the storage period is a minimum of 3 years and no more than 4 years.
5.3.2 For information gathered from a transaction or purchase, the storage period is six years in order to comply with its obligations to maintain adequate accounting records.
5.4 You have the right to withdraw your consent to Us using your personal data at
any time, and to request that We delete it.
5.5 We will not share any of your data with any third parties for any purposes.
6. How and Where Do We Store Your Data?
6.1 We only keep your personal data for as long as We need to in order to use it
as described above in section 6, and/or for as long as We have your
permission to keep it.
6.2 Data security is very important to Us, and to protect your data We have taken
suitable measures to safeguard and secure any data We hold about you (even
if it is only your email address).
7. How Can You Access Your Data?
You have the right to ask for a copy of any personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information we hold in response to your request free of charge.
8. Contacting Us
If you have any questions about RL or this Privacy Policy, please contact Us by email at fiona@reminiscencelearning.co.uk. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 8, above).
9. Changes to Our Privacy Policy
We will keep this privacy notice under regular review and will place any update on www.reminiscencelearning.co.uk. Paper copies of the privacy notice may also be obtained from The Counting House, Tonedale Mill, Wellington, Somerset, TA21 0AW.
